Some users of IncrediMail face error while sending an email. When they failed to send mail get an error message as “535 Incorrect Authentication Data” or “530 Authentication Required.” In that condition user required to fix the error message. In this blog, you will find some clues for troubleshooting the SMTP problems in IncrediMail.
Changing SMTP Configuration
To fix the changing SMTP configuration users need to follow the instructions given here. Click on “Tools” located on the top of the window & choose the “Email accounts.” From the email account click on properties to display the account configuration.
535 Incorrect Authentication Data
The reason for getting 535 Incorrect Authentication Data is incorrect password use. Click on Properties and select the account “servers.” Now tap on the password field and enter the correct password. Make sure the username is also correct.
530 Authentication Required
When the user finds error message “530 Authentication Required” means before sending mail user required to login. Open the “Properties” & click to the “server” tap. Click on the checkbox labeled as “My server requires authentication.”
Server Cannot Be Found
If you found that “Server Cannot Be Found” message means your email is unable to connect to the email server. Click and open the “Properties” & tap on the “Servers” In the Outgoing mail server enter the correct address. You will receive “Security alert” prompt follow that. Click on the “Unblock” button to permit the IncrediMail through the firewall. Now try to connect to the server again and then change the address.
These steps will also troubleshoot the error message “Failed to Connect to the Incoming/Outgoing Server”. The users of IncrediMail can use these steps for IncrediMail troubleshooting. Might be these steps won’t work therefore users need experts’ advice. To get the help of tech support users can try to reach out to IncrediMail customer care. Trained experts in tech support will provide a solution for IncrediMail as soon as possible.