There might be many reasons for the cause of the mentioned error such as due to an installation failure, or the product is being upgraded to the newer version and so on. You need not worry as there is a solution for this technical error. You are required to follow each and every step which are provided over here to resolve the issue. If by following the instructions you face any problem then there is another solution in the form of Norton Customer Service where you can get the help from qualified technicians.
Process for the solution
In the first step, you are required to run the Norton Remove and Reinstall tool
1. In the beginning, you have to download the Norton Remove and Reinstall tool. After that, you need to save the file to the Windows desktop.
2. If you want to open the Downloads window in your browser, then just press the Ctrl + J key.
3. Now you have to double-click on the NRnR icon.
4. You have to read the license agreement very carefully, and then click on Agree.
5. Now you have to click on Advanced Options.
6. Now you have to click on Remove Only.
7. After that just click on Remove option.
8. Now just click on Restart Now.
After the restart of the computer, you are required to follow the on-screen instructions to reinstall Norton antivirus.
You have to uninstall any non-Symantec security products from the system
1. In this process, you have to first press the Windows + R keys to open the Run dialog box.
2. Now you need to type in the following text, and after that, you have to just press Enter.
3. You can see the list of currently installed programs, from here you have to select the non-Symantec security product to uninstall and at the same time, you have to click on Uninstall or Remove.
4. Now you are required to follow the on-screen instructions to complete the process.
5. After the completion of uninstall process, you have to restart the computer.
As it can be seen that by following the process above you can resolve the issue in an easy way. You have to follow the steps in a strict manner to rectify the issue. In case you face some error while following the process then there is another option to resolve the issue through Norton Live Chat Support where you will be able to get the assistance from qualified experts without any hassle with a rapid and accurate response.